station-tabs-tabtitle"> CUSTOM ORDER FAQs

I’ve submitted my requirements, what now?

You will be contacted by a specialist that will not only help you create your dream piece but keep you updated throughout the entire process with images/videos.

What is the minimum order & do you accept deposits?

The minimum order for custom pieces starts at £200. However, the final price will be based on the specifics of the piece you get.

Yes, for orders over £600, we accept 50% after confirming your design and the other half before shipping (once you’re happy with the piece).

Please note: returns/exchanges are not accepted on Cave of Gold Custom pieces.

How long does the entire process take?

Once we confirm your design, it will take 2-3 weeks for your piece to be complete but can be slightly longer if any changes are required.

I’ve submitted my requirements, what now?

You will be contacted by one of our specialists within 1-2 working days.

What materials are available?

We work with the following materials:

10-24K solid Yellow, White and Rose gold
Rhodium, 925 Sterling Silver
316L Stainless Steel, Brass

Real diamonds (Si2 to VVS1)
Moissanite, Simulated Diamond, CZ (Si2 to VVS1)

Providing us with your budget will help us identify which materials will be used in making your piece.

All our materials are certified.

I’m not sure about the design, can you help?

Sure! Images of custom pieces that we’ve made can be shared to give you a better understanding of what you want. Our specialists have over 10 years experience in the Jewellery industry so they know what they’re talking about.

I see a piece on your website but I want a different length, width, diamond option?

No problem, just send us the website link or an image of the product you are referring to and we can make you a piece from scratch according to your requirements !

THE PROCESS

1. Complete the form above in as much detail as possible.

2. You will be contacted by an English speaking jewellery specialist within 48 hours via Email / Whatsapp.

3. The specialist will speak to you about your requirements/design and answer any queries you may have.

4. Once the design is confirmed and the deposit is paid, we will create a CAD (computer aided design) for a better idea of what the finished piece will look like. This also gives us an opportunity to make any adjustments.

5. Following your approval, our skilled jewellers will begin the creation and keep you updated with images/videos of the progress.

SHIPPING INFO

Custom Orders

It takes 2-3 weeks for custom pieces to be complete but can take slightly longer if any changes are required.

UK (Free For All Orders)

Express Delivery (3-5) Working Days - Royal Mail Tracked

Europe (Free for All Orders)

Express Delivery (3-5) Working Days - DHL Express

Standard Delivery: (6-10) Working Days - FedEx

USA and Canada (Free for All Orders)

Express Delivery (3-5) Working Days - USPS Priority Mail

Standard Delivery: (6-10) Working Days - FedEx

Rest of the World / International

Express Delivery (4-5) Working Days - DHL Express

Standard Delivery: (6-10) Working Days - FedEx

Duties & Taxes

Cave of Gold will pay for duties & taxes for orders shipping to the UK, US, CA and The EU.

For Delivery to any other country, Customers are liable to pay for any duties & taxes incurred.

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Custom Jewelry Consultation