Help Center
FAQ
Please click here to view our sizing chart for Rings, Bracelets and Chains .
Hopefully, this FAQ page has all the answers to your queries. If not, please feel free to contact us to speak with one of our friendly representatives:
Email: support@caveofgold.com
Call or Text - WhatsApp: (Mon - Sat) +44 7366688541
In order for your query to be addressed correctly, please provide the following info is applicable:
- Full name
- Order number
- Any images/screenshots
Please allow up to 12-18 days for your custom piece to be complete.
If you would like a status update on your custom order, please feel free to contact us at support@caveofgold.com or WhatsApp +44 7366688541
Please refer to our shipping & delivery page to find out timings specific to your country
Not to worry, most of our items will be left in your postbox and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!
After placing the order, you will receive an email and or text with tracking information. Please note, processing may take 1-2 days.
If 2 days have passed and you haven’t received an email, please check your spam folder or contact us: support@caveofgold.com
We’re unable to make changes once you have placed the order so make sure to correctly input your details. This includes:
- Adding items to your order
- Changing the item
- Changing the Delivery/billing address
However, if you contact us immediately after placing the order (within 1-3 hours) we may be able to make adjustments if your order hasn’t already been shipped out.
We dispatch orders Monday to Saturday. Our warehouses are closed on Sundays.
If it’s been more than 2 days and you haven’t received tracking info then please contact us or check your email as our team may have been in touch to confirm your address / item details.
Please refer to our shipping & delivery page to find out timings specific to your country
Cave of Gold will pay for duties & taxes for orders shipping to the UK, US, CA, AUSTRALIA, NO, NZ, CH and EU.
For Delivery to any other country, Customers are liable to pay for any duties & taxes incurred.
Cave of Gold is committed to offer high quality Jewellery at affordable prices. Our items are made using certified 18K gold, 925 Sterling Silver and Rhodium. Each order comes with a lifetime guarantee card as we guarantee the authenticity of our materials.
We use the highest quality PVD gold plating process to ensure a premium finish. As opposed to standard plating, this process allows our gold plated jewellery to last several years longer than what you’d expect.
Our base metals include: Stainless Steel, Brass or Sterling Silver
To learn more about the specific materials for our products, contact our support team at support@caveofgold.com
We use the highest quality 18K PVD gold plating process to ensure a premium finish. As opposed to standard electroplating, this process allows our gold plated jewellery to last several years longer than what you’d expect.
Your jewellery should be kept dry and stored in the dust bag provided in our packaging.
Useful tips:
- Remove your piece before swimming or working out
- Do not spray perfume/cologne on your piece
- Avoid touching your piece with oily hands
Following these tips mentioned above will keep the luster and brightness of your gold plated jewellery.
If you would like any more tips on how to protect your jewellery, please contact us at support@caveofgold.com
We use the highest quality PVD plating on the market to ensure our jewellery is the longest lasting on the market. However, that doesn’t mean you shouldn’t take care of your jewellery.
Swimming will shorten the lifespan of your jewellery so we always advise keeping your pieces dry.
All Cave of Gold pieces come with a Lifetime Guarantee. This means we will offer you a one-time replacement should you experience any faults in manufacturing. This can be defects such as a broken clasp, stone faults or faulty bail.
Please note, if we happen to not have your replacement item in stock, you may choose another item of equal or lesser value.
To request a replacement for a defective item, please email support@caveofgold.com
- You have 30 days from the date of the item being received by you to return it for a refund*.
- You will be notified via email once we receive your return. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.
- Refunds can take 3-5 working days to show on your account. Please contact your bank after this time.
Returns are not currently free
*All returns are subject to conditions stated in our refund policy
We aim to process your refund within 3-5 working days once we have received the return
After we have sent your refund you will receive an email notification.
If 5 days have passed and you haven’t received your refund, please contact your bank